The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.


Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Building management will confirm your booking and also provide you with a copy of the moving instructions which are also available from the forms section of this website.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at or via Buildinglink. For building emergencies such as large water leaks management can be contacted 24/7 on (02) 9056 7118.

Additional Keys & Access Cards

You will be provided with at least two sets of keys made up of a building access card and front door keys to access your apartment. Should additional keys be required, building access cards can be obtained at a cost of $110 (limit per apartment) and apartment keys from the building’s Locksmith. Please contact building management to obtain an additional keys/access card request form or download it from the forms section of this website.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings common areas. For maintenance items and defects relating to your apartment that are not common property and are covered within the warranty period, please contact Donna Salvisberg (Customer Relations, Loftex) on 8920 0516 or send an email to

Connecting Gas & Electricity

Your welcome pack contains the details of your gas and electricity meter numbers. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number. The meters are read remotely and are located in a cupboard in the building corridors and can be accessed by contacting the building management. The hot water meter to apportion your hot water consumption is also located in the meter cupboards in the building corridors.

On occupying the apartment you may need to turn on the electricity using the switchboard in your apartment (above the fridge) and the gas using the valve located underneath your cooktop.

Residents can view their meter numbers via their BuildingLink login. To access this information, click on the My Profile button found at the top right of the screen and then the Unit Info tab. This will display the information for your NMI and gas meters.

Water & Hot Water

The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.

Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found under the sink in your laundry.

Please note that the building’s hot water is provided through a combination of solar and gas hot water system. When setting up your gas account, you will also need to notify your utility provider of the hot water meter number which they use to determine your portion of the buildings gas usage to provide hot water to your apartment.

Phone & Internet

The building is connected to the National Broadband Network (NBN), however, ADSL is also available. When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact Building Management. Some popular telecommunications providers are:



TPG: 13 14 23 (

Each apartment has a distribution board usually located above the fridge. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the wall outlet.


The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection.

Waste Disposal & Recycling

General garbage can be disposed of using the building’s garbage chute available on each level. Please follow the chute instructions and be cognisant of the size of items placed down the chute. This chute can also be used for recycling of glass/PET and small paper/cardboard items.

For larger items please use the large waste/recycling bins available in the ground level waste collection area.


The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws from the library section of Buildinglink or here – Download a copy of Centric Apartments’ By-Laws